Who we are
Boiler Today Ltd (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [https://boilertoday.co.uk] or interact with us in any other way.
Boiler Today Ltd
7 Yew Tree Road, Southborough, Tunbridge Wells TN4 0BD
Email: [email protected]
Phone: 01892 313 123
Company Registration Number: 11839913
We provide plumbing, heating, boiler, and electrical services across Kent and its surrounding areas.
Information We Collect
We may collect and process the following types of personal data:
Communication: records of your correspondence or phone calls with us.
Contact Information: name, email address, phone number, postal address.
Service Details: address of service, type of service required, access information.
Technical Data: IP address, browser type, device data, and usage patterns.
How We Use Your Information
We use the information we collect for purposes including:
Ensuring safety, security, and legal compliance
Providing, scheduling, and delivering requested services
Managing bookings, payments, and invoices
Responding to enquiries and customer support requests
Sending service updates, reminders, or relevant offers (with consent)
Improving our website, services, and customer experience
Legal Basis for Processing
We process your personal data based on the following lawful bases:
Consent: for marketing or non-essential communications
Contractual necessity: to provide the services you request
Legal obligations: e.g., record-keeping for tax or regulatory compliance
Legitimate interests: running and improving our business
Sharing Your Information
We do not sell your data. We may share it with:
- Service providers (e.g. engineers, electricians) to fulfill bookings
- Payment processors and accounting platforms
- Legal authorities if required by law
- IT or marketing consultants who help us operate and improve our services
All third parties are required to respect your data and comply with relevant regulations.
Data Retention
We retain your data only as long as necessary for the purposes for which it was collected, including legal and accounting requirements.
What rights you have over your data
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to processing or restrict how we use your data
- Withdraw consent at any time (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Cookies
We may use cookies on our website to analyze traffic and enhance user experience. You can manage or disable cookies in your browser settings.
Changes to This Privacy Policy
We may update this policy from time to time. Any significant changes will be posted on our website.
Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact:
Email: [email protected]
Phone: 01892 313 123
Address: 7 Yew Tree Road, Tunbridge Wells, TN4 0BD